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Opportunity with Purpose.
Hospitality & Guest Services · Verified
Employer: Sun International
Location: Polokwane, Limpopo, South Africa
Department: A&G – Ops: Operations
Employment type: Permanent · Positions: 1
Job Reference: SI-1193
Salary: Market Related
Posted: 29 September 2026
About the role
Sun International is looking for a Receptionist to provide a welcoming and professional guest experience. The role covers front-desk operations, arrivals and departures, reservations, guest information, billing and cashiering while responding to guest needs and maintaining service standards.
Key responsibilities
• Welcome guests and provide a professional arrival and departure experience.
• Manage front-desk and reception activities according to operating standards.
• Maintain accurate guest profiles and information.
• Respond to guest requests and provide information about facilities and services.
• Process reservations accurately and provide booking confirmations.
• Handle billing, cashiering and financial transactions.
• Identify and report suspicious transactions according to procedures.
• Maintain high standards of guest service.
• Keep the reception area compliant with presentation, health, safety and security standards.
• Resolve routine guest queries and escalate matters when necessary.
Requirements
• Matric / Grade 12.
• Minimum 1 year of reception experience within a hospitality environment.
• Experience dealing directly with guests or customers.
• Experience supporting guest arrivals and departures.
• Exposure to reservations and guest profile administration.
• Experience with billing and/or cashiering.
• Ability to work accurately within established policies, procedures and service standards.
• Knowledge of the Opera Property Management System would be advantageous.
Skills and knowledge
• Front-office and reception operations.
• Guest service and customer experience.
• Reservations administration.
• Billing and cashiering.
• Guest information management.
• Cash handling and financial controls.
• Hospitality systems.
• Rates and reservation management.
• Standard operating procedures.
• Health, safety and security procedures.
• Product and service knowledge.
• Upselling and identifying guest needs.
• Complaint and query resolution.
• Attention to detail.
• Verbal and written communication.
Employment Equity
Sun International is committed to employment equity and encourages applications from suitably qualified candidates. Only shortlisted candidates will be contacted.
How to apply
This vacancy is provided from Sun International’s recruitment platform. Apply through Sun International’s official careers channel using the button below.
AdvertMogule is not the employer and does not make hiring decisions. Applicants should apply directly through the official employer or recruitment source.