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Opportunity with Purpose.
Customer Service · Verified
Employer: NUTUN
Location: Johannesburg, Gauteng
Employment type: Not specified (night shift)
Closing date: 31 December 2026
About the job
NUTUN is looking for a detail-oriented and empathetic Customer Service Agent to support its members. You will be the first point of contact for questions about accounts, products and services, giving clear and accurate information while helping members understand and resolve their queries. This is a night-shift position.
What the role involves
• Responding to member enquiries by phone, chat and email in a timely and professional way.
• Giving accurate information and troubleshooting issues involving account access, personal information, credit report details and product features.
• Escalating complex issues to the appropriate department or team, following established procedures.
• Keeping a strong understanding of NUTUN's tools, services and policies.
• Handling sensitive personal and financial information carefully and confidentially.
• Recording all customer interactions accurately in the system for tracking and quality assurance.
• Meeting individual and team KPIs, including response time, resolution rate and member satisfaction.
• Contributing to a positive team environment.
• Suggesting process improvements where appropriate.
What you will need
• Grade 12 / Matric.
• At least 2 years' experience working on an international call centre campaign.
• Willingness to work night shifts.
• Good written and verbal communication skills, with a neutral accent.
• Knowledge of call centre functions, processes and systems.
• Experience working with targets and tight deadlines.
• Relationship management skills.
• Knowledge of relevant legislative requirements.
• Proficiency in MS Office would be an advantage.
Behavioural competencies
• Deadline driven.
• Accountable.
• A team player.
• Strong problem-solving ability.
• Able to work under pressure and cope with pressure and setbacks.
• Committed to achieving personal work goals and objectives.
• Able to follow instructions and established procedures.
• Good stress tolerance.
AdvertMogule is not the employer and does not make hiring decisions. Applicants should apply directly through the official employer or recruitment source.