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Opportunity with Purpose.
Customer Service · Verified
Location: Johannesburg, Gauteng
Employment type: Not specified
Closing date: 31 December 2026
About the job
A Collections Agent is responsible for contacting customers with outstanding accounts that are in default, negotiating suitable payment arrangements and collecting outstanding amounts in a professional and effective way.
What the role involves
• Contacting debtors about outstanding and defaulted accounts.
• Confirming that you are speaking to the correct person.
• Establishing the reason for non-payment and updating the system accurately.
• Negotiating payment arrangements within approved mandates.
• Arranging repayment schedules based on the debtor's financial situation.
• Confirming and updating debtor information, including contact, banking and employment details.
• Confirming repayment methods and frequencies, such as weekly, fortnightly or monthly arrangements.
• Recording agreed Promise to Pay (PTP) commitments on the system.
• Collecting effectively from both active and disconnected accounts.
• Minimising the rollover of outstanding accounts.
• Resolving customer queries quickly and in line with the relevant procedures.
• Completing daily productivity reports accurately and on time.
• Working towards monthly targets and deadlines.
• Meeting the required quality standards for work completed.
• Minimising errors when working on customer accounts.
What you will need
• Grade 12 / Matric.
• At least 2 years' experience working on an international call centre campaign.
• Willingness to work night shifts.
• Good written and verbal communication skills, with a neutral accent.
• Knowledge of call centre functions, processes and systems.
• Understanding of relevant legislative requirements.
• Experience working with targets and tight deadlines.
• Relationship management skills.
• Proficiency in MS Office would be an advantage.
Behavioural competencies
• Deadline driven.
• Accountable and responsible.
• Able to work well under pressure, with good stress tolerance.
• A team player.
• Strong problem-solving ability.
• Able to achieve personal work goals and objectives.
• Able to cope with pressure and setbacks.
• Able to follow instructions and established procedures.
AdvertMogule is not the employer and does not make hiring decisions. Applicants should apply directly through the official employer or recruitment source.